Operations

Production readiness and what remains

Understand the launch gates every organization must satisfy and the platform investments that remain after the first campaign.

GTM Brain's hosted production application runs on Cloudflare with PostgreSQL, Temporal, governed proof storage, versioned workflows, replay validation, and worker rollback controls. Customer-managed Databricks remains an optional legacy deployment and analytics target; references below record that target's certification history rather than the hosted product's current topology. Learning remains reporting-only. Live dispatch is never implied by installing the application or connecting a provider; every organization must satisfy the launch gates below and explicitly activate the tenant/campaign-version-bound, expiring canary with an explicit ceiling no greater than 50 sends/day.

Connection state, ICP policy, suppressions, proof assets, and campaign results are private tenant operations. They are visible in the authenticated application and are intentionally not published in this documentation.

Organization launch gates

PriorityWorkWhy it blocks launch
P0Approve and configure at least one trusted qualification sourceStub or shadow-only signals must never authorize live sends
P0Connect Instantly and choose the campaign IDDelivery, inbox rotation, warmup, and stop-on-reply
P0Register at least one warmed sending inboxThe policy engine needs a safe daily ramp and sender identity
P0Seed suppression entries and import customer/do-not-contact domainsPrevent outreach to customers, unsubscribes, and protected domains
P0Define ICP, geography, personas, exclusions, and daily capGives the judge a bounded operating policy
P0Run dry-run and review the first shortlist/draftsHuman verification before any live send
P0Promote one governed, unexpired proof for every active offerReadiness fails closed when an offer lacks approved proof
P0Pass preflight and authorize the live canary (up to 50/day)The system intentionally has no implicit or tenant-wide go-live
P0Atomically promote the campaign version via gtm.promote_campaign_liveA subject-bound principal proof clears dry-run and activates in one durable transition; agents cannot call this action

Production hardening after launch

PriorityInvestmentOutcome
P1Configure transactional emailVerification, magic-link login, password reset, approval notifications
P1Review Google or GitHub OAuth before enablingBoth providers are deliberately disabled in UI and server configuration
P1Add job/App failure notificationsFaster response to failed projections or deployments
P1Add backup/restore and branch recovery drillProven operational recovery, not only configured HA
P1Run a controlled end-to-end vendor sandbox testValidate sense → judge → approval → delivery → webhook without prospects
P2Build AI/BI dashboard on funnel and gateway usageExecutive visibility into cost, conversion, and throughput
P2Close the MLflow outcome loopCompare prompt/model variants against replies and meetings
P2Add provider failover policyControlled fallback between system models and a provider service
P2Add synthetic App checksContinuous login, API, SQL, Lakebase, and worker health monitoring

Reference deployment verification

  • The production hardening Databricks App deployment is active.
  • The proof Volume is bound through the Databricks bundle and both production and canary App identities have read/write access. Fresh production logs contain no missing-resource warning.
  • Temporal namespace registration, V1/V2 replay, restart/resume, canary, rollback, and V1 drain checks have passed.
  • The live Databricks integration suite passed its workspace checks.
  • The protected finite-agent suite passed reviewer and generator execution on databricks-claude-sonnet-4-6; its frozen Fabric Experiments dataset met the 1.0 contract threshold and produced a privacy-safe hash-only scorecard.
  • Readiness doctor passed workspace auth, Gateway v2, model discovery, real Claude request, SQL, gateway usage, analytics/OTel, MLflow, and Lakebase TLS.
  • The serverless Lakebase-to-Delta projection completed successfully.
  • A staging V2 Health & Governance lineage replay was idempotent and excluded message/evidence content.
  • GTM, API, mail-provider, replay, and workspace type checks pass.
  • Password login, organization creation, organization-owner access, and Integrations UI were tested against the current production deployment.
  • A real-source V2 pass completed sensing, model judgment, drafting, notification, authenticated rejection, and durable resolution with zero delivery attempts.
  • The dedicated Instantly preview endpoint accepted a one-recipient internal transport check without adding a campaign lead. The global V2 live-delivery flag remained disabled.
  • The production readiness gate passed all non-dispatch checks.
  • The first supervised one-send prospect canary completed successfully on 2026-08-07 (Travelers, one exact tenant/campaign/recipient, natural-person approval). Production returned to disabled/off after that single verified send.
  • Lakebase schema ledger is at migration 53. See the production readiness review and the first-live-send runbook for the complete evidence chain.
  • Production remains deliberately disabled/off until an operator creates the separate active non-dry-run campaign version and supplies its strict, expiring, bounded canary binding.

Phase 4 platform status

Phase 4 is implemented:

  • tenant skill drafts carry structured I/O, knowledge bindings, explicit allowed actions, risk, approval, fixtures, and finite runtime budgets;
  • activation fails closed on missing fixtures, inactive tenant knowledge, unreviewed actions, or unsafe approval settings;
  • the assistant can propose and test this exact contract, but cannot activate it or convert an allowlist entry into an action grant; and
  • general tenant skills execute durably through gtm.request_skill_run, compact Temporal history, the compiled no-tool skill-runner, immutable private output staging, exact execution-time skill scope, proposal-only results, and 30-day bounded retention; and
  • protected Databricks reviewer/generator/skill-runner runs are evaluated against a frozen Fabric Experiments dataset and emit a privacy-safe release scorecard; and
  • each passing certification is persisted as one retry-bound native managed-MLflow run, read back through Fabric Experiments, and required to satisfy fail-closed release gates; and
  • exact-version certification and revocation are governed Platform actions, promotion fails closed at enablement and every execution seam, the operator console exposes the immutable promotion ledger, and a privacy-safe rolling outcome projection reports run reliability, reviewer classifications, and independently decided generator proposals with small-cohort suppression.

Phase 4 implementation is complete. Phase 5's commercial experiment foundation, governed lifecycle, activation binding, immutable assignment control plane, campaign-bound draft consumption, actual-delivery exposure, immutable attribution repair, and governed exposure retention are implemented. Fabric Experiments' published lifecycle actions are adapted into GTM Brain's existing Fabric Platform Host, with tenant-scoped Lakebase persistence, stable command admission, canonical audit events, and explicit human capabilities. A plan may be created, submitted, and approved only when its two variant payloads exactly bind currently certified immutable artifact-generator versions.

The prospective analysis still uses Fabric Experiments' published deterministic assignment and exposure schemas, isolates assignment by tenant and opaque account cluster, recognizes exposure only for an exact actual delivery, and evaluates two fixed 30-day windows after the complete 21-day maturity period. It fails closed on unattributed delivery, uses the predeclared 10,000-resample account-cluster bootstrap and release thresholds, and returns reporting evidence for human review.

Production routing remains pinned to the certified control. gtm.record_commercial_experiment_activation_v1 accepts only an approved plan's exact binding hash, one immutable active campaign version, two exact approved treatment artifact revisions/runs, and an immutable Product, Marketing, and Security/Privacy decision ID/hash that already exists in the reviewed source-controlled registry. That production registry is currently empty. When a tuple is injected in tests, the start policy revalidates its plan, campaign, manifest, artifact provenance, and current certifications, and gtm.assign_commercial_experiment_treatment_v1 persists one tenant-bound, no-crossover account assignment through the Fabric Experiments Node client. Lakebase migration 45 stores activation and assignment evidence under an opaque tenant-bound account-cluster hash, without a raw account identifier.

Lakebase migration 46 stores the immutable campaign treatment-consumption contract and exact draft-consumption binding. The campaign-pass activity resolves assignment server-side; gtm.draft_outreach_v2 recalculates it, selects the assigned immutable artifact, and commits the draft, consumption row, and privacy-safe event atomically. Callers cannot select a variant.

Lakebase migration 47 adds actual-delivery exposure. The approved-send handler and adapter revalidate the exact running treatment binding before provider delivery. After provider acceptance, the delivery-attempt sent transition, touch/cooldown row, and canonical Fabric Experiments exposure commit in one transaction. A missing or conflicting exposure rolls the transaction back; governed reconciliation repairs a provider-accepted attempt without sending twice. A later pause or certification revocation blocks new sends but does not block truthful recovery of the exact immutable binding that the provider already accepted.

Lakebase migration 48 adds audit_24m exposure deadlines and privacy-minimized retention tombstones. The daily, stable-idempotency internal Platform action gtm.enforce_commercial_experiment_exposure_retention_v1 deletes at most 250 expired active rows per tenant and atomically preserves only the exposure hash, experiment/version, deletion time, policy, and invocation linkage. An atomic run marker makes retry return the exact same tombstones or empty result and rejects changed parameters; late delivery recovery cannot resurrect evidence. Human attribution_fix corrections through gtm.correct_outcome_v2 preserve the original event and may rebind only to an exact sent V2 touch for the same company and tenant. The tenant operator endpoint exposes aggregate active/retained evidence and correction counts without delivery or subject identifiers.

The remaining activated-path work is the privacy-minimized Fabric Experiments analysis/export projection plus live Databricks BDD/evaluation certification before any accepted tuple is added to the production activation registry.

The experiment lifecycle, activation, and assignment actions are not in the external-agent catalog. Hermes and other external agents cannot configure, approve, activate, assign, start, pause, resume, or kill an experiment. Fabric Experiments remains the lifecycle, assignment, exposure, and evaluation owner; every GTM business mutation still passes through Fabric Platform. It is not an alternate mutation path.

Production-ready source seams are Apollo Signal V2, curated Monid Signal V2, Instantly enrichment, and manual/external-agent Signal V2 ingestion. Monid credentials are organization-owned, while the endpoint catalog is deployment-owned, versioned, schema/price pinned, legally approved, and cost-capped. An empty or shadow-only catalog cannot authorize a live campaign. After an organization completes its private dry run, the next safe milestone is a human-reviewed first batch with a deliberately small daily cap and separate authorization for live dispatch.

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